RETURNS AND EXCHANGES
Our quality assurance procedures require that each product be individually inspected by the designer/manufacturer and our staff prior to distribution to our customers. This means that we will not ship out a defective product, period. If for any reason you do not like the product(s) that you have received in your order, you can make a request for either a full or partial refund within seven (7) days after receipt of the package.
Unfortunately, there are no exchanges of products. This is because each product is unique and there is only one of its kind.
Our Return and Refund Policy requires that you perform the following:
1. Raise a request within seven (7) days of receipt of the product(s).
2. Make sure that the product(s) are returned with the original tags and packaging intact; unused and undamaged.
3. Original customer invoice must be included with the product.
4. Ship the product(s) back to us using a shipping service with package tracking; incurring all shipment costs.