SHIPPING AND DELIVERY INFORMATION
All orders are shipped within two business days using Canada Post.
CALCULATING SHIPPING COSTS
The cost of shipping is based on the size and weight of your order. The total shipping and handling charge will be displayed in your shopping cart and on the summary page of the order form.
WHEN RECEIVING YOUR SHIPMENT
All products are in perfect condition when the carrier takes possession of the shipment at the post office in Ottawa, Ontario. Your signature means that you have received your package in a satisfactory manner. However, before signing “Received” for your shipment, please inspect your package for outside damage and note any damages on the carrier’s delivery documents.
SHIPPING INQUIRIES AND CLAIMS
For any specific inquiry or problem associated with a particular shipment (damaged or missing package), please contact us. Packages that have not been delivered within ten business days (except the UK, which might be longer) are considered lost-in-transit. In the unlikely event that your order is not delivered within the specified time period, we will raise an enquiry with Canada Post and update you on the status of your package.
We do not ship to all geographical locations; it’s just too expensive to do so. Currently, we only ship products within Canada, the USA, and the UK.